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Privacy Policy

Effective Date: 1 April 2026
Last Updated: 6 August 2026

Clear100x respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Clear100x (“Clear100x,” “we,” “us” or “our”) collects, uses, stores, shares and protects personal information when you access or use our websites, mobile applications, learning platforms, courses, tests and related services.

1. Scope of This Privacy Policy

This Privacy Policy applies to:

  • The Clear100x website at https://www.clear100x.com/
  • Clear100x learning websites and subdomains, including learn.clear100x.com
  • The Clear100x mobile applications available for iOS and Android
  • Online and offline courses, examinations, learning resources and educational services provided under the Clear100x brand
  • Any other Clear100x page, application or service that links to this Privacy Policy

These websites, applications and services are collectively referred to as the “Services.”

This Privacy Policy does not apply to third-party websites or services that have their own privacy policies.

2. About Clear100x

Clear100x is an education and learning brand based in Thiruvananthapuram, Kerala, India. We provide educational courses, learning resources, examinations, mentoring and related online and offline services.

For personal information processed for our Services, Clear100x generally determines why and how that information is processed. Some technology, payment and platform providers may independently process certain information under their own terms and privacy policies.

3. Information We May Collect

The information collected depends on how you interact with Clear100x and which Services you use.

3.1 Account and Contact Information

We may collect:

  • Name
  • Email address
  • Mobile phone number
  • Username, user ID or account identifier
  • Login credentials or authentication information
  • Profile photograph, where voluntarily provided
  • City, state, country or postal address, where required
  • Age, date of birth or age group, where relevant to a course
  • Parent or guardian details for learners below 18 years of age
  • Educational background, class, grade, examination target or course preferences

3.2 Learning and Course Information

When you use our learning Services, we may collect:

  • Courses, programmes or test series in which you are enrolled
  • Course access and validity information
  • Videos viewed and learning progress
  • Watch time, completion status and attendance
  • Test attempts, answers, marks, scores, ranks and results
  • Assignments, submissions, certificates and academic records
  • Bookmarks, notes, downloads and saved content
  • Questions, comments and interactions with instructors or support personnel
  • Feedback, ratings and survey responses

This information is used to provide the educational service, maintain learning records and help learners monitor their progress.

3.3 Payment and Transaction Information

When you purchase a course or service, we may collect:

  • Course or service purchased
  • Amount, date and payment status
  • Invoice and billing information
  • Transaction or payment-reference number
  • Discount, coupon, instalment or refund information
  • Limited information received from payment gateways, banks, app stores or other payment providers

Payments may be processed by third-party payment gateways, app stores or financial institutions. Clear100x ordinarily does not receive or store complete debit-card numbers, credit-card numbers, CVVs, UPI PINs or banking passwords.

3.4 Device, Application and Technical Information

When you access our websites or applications, certain information may be collected automatically, including:

  • Internet Protocol address
  • Device type and device model
  • Operating system and application version
  • Browser type and language
  • Device, installation or application identifiers
  • Login time and activity logs
  • Pages, screens, courses and features accessed
  • Referring website or campaign information
  • Notification token and notification-delivery information
  • Crash reports, error logs and performance information
  • General location inferred from an IP address
  • Security and fraud-detection information

Precise location is not collected unless a particular feature requires it, it is clearly disclosed and you grant the required permission.

3.5 Support and Communication Information

If you contact us, we may collect:

  • The contents of your email, message, complaint or support request
  • Call or communication details
  • Screenshots, screen recordings or files you provide
  • Details necessary to investigate and resolve your enquiry
  • Your preferences concerning marketing or other communications

Please do not send passwords, OTPs, CVVs, UPI PINs or banking passwords through email, telephone, messaging applications or support forms.

3.6 Information Collected Through Device Permissions

Some application features may request access to device functions such as notifications, camera, photographs or files. Such access will be requested only when needed for a relevant feature and subject to the permissions available on your device.

You may manage these permissions through your device settings. Refusing a permission may prevent the corresponding feature from functioning, but it should not affect unrelated features.

3.7 Information Received from Other Sources

We may receive limited information from:

  • Learning-management and examination-platform providers
  • Apple App Store and Google Play
  • Payment gateways and financial-service providers
  • Marketing or lead-enquiry forms
  • Analytics, hosting, communication and technical-service providers
  • An institution, parent or guardian who validly enrols a learner
  • Referral or authorised business partners

4. How We Use Personal Information

We may use personal information to:

  • Create, authenticate and maintain user accounts
  • Enrol learners and provide access to purchased Services
  • Deliver courses, videos, tests, results and learning resources
  • Record and display academic progress
  • Process payments, instalments, invoices and refunds
  • Provide customer, technical and academic support
  • Send OTPs, security alerts and essential service communications
  • Send class schedules, course updates, reminders and notifications
  • Respond to questions, complaints and feedback
  • Personalise and improve our courses and Services
  • Analyse usage, performance and learner engagement
  • Diagnose technical problems and prevent misuse or fraud
  • Maintain the security and integrity of our Services
  • Conduct internal reporting, audits and quality assurance
  • Send promotional communications where permitted
  • Comply with legal, taxation, accounting and regulatory requirements
  • Establish, exercise or defend legal claims

Where processing is based on consent, you may withdraw that consent as described in this Privacy Policy. Withdrawal does not affect processing lawfully carried out before the withdrawal.

Certain information may be necessary to create an account, process a payment or provide a purchased course. If you do not provide such information, we may be unable to provide the relevant Service.

5. Cookies and Similar Technologies

Our websites may use cookies, pixels, local storage and similar technologies to:

  • Keep users signed in
  • Remember preferences
  • Maintain website security
  • Understand traffic and usage
  • Measure the performance of pages or campaigns
  • Improve website and course functionality
  • Provide relevant communications or promotions, where permitted

You may control cookies through your browser settings. Blocking essential cookies may affect login, payments or other website functions.

Analytics or advertising technologies used on our public websites do not automatically mean that the same technologies are used inside the Clear100x mobile applications. Mobile-app data practices will be disclosed through the application, this Privacy Policy and the relevant app-store privacy disclosures.

6. Communications and Marketing

We may contact you through email, telephone, SMS, WhatsApp, push notification or similar channels for:

  • Account and transaction confirmations
  • Class schedules and course-access information
  • Important operational or security notices
  • Support responses
  • Course information, offers or educational updates, where permitted

You may opt out of promotional emails by using the unsubscribe facility, where available, or by contacting us. You may disable application notifications through your device settings.

Opting out of promotional communications will not prevent us from sending essential account, payment, security or service-related messages.

7. How We Share Information

We do not sell or rent personal information.

We may share information only where reasonably necessary with the following categories of recipients:

7.1 Learning and Technology Providers

We may use third-party providers for:

  • Learning-management systems
  • Video hosting and delivery
  • Online examinations and result processing
  • Website and application hosting
  • Cloud storage and content-delivery services
  • Authentication and OTP delivery
  • Application notifications
  • Analytics, diagnostics and crash reporting
  • Customer support and communication

Our Services may use platforms such as Testpress or other authorised learning-technology providers, depending on the course, website or application being used.

7.2 Payment and App-Store Providers

Payment and transaction information may be processed by:

  • Banks and payment gateways
  • UPI or other payment-service providers
  • Apple App Store
  • Google Play
  • Other authorised billing or payment partners

These providers may process information under their respective privacy policies and legal obligations.

7.3 Professional and Legal Recipients

Information may be shared with professional advisers, auditors, accountants, insurers or legal representatives where reasonably necessary.

7.4 Government and Law-Enforcement Authorities

We may disclose information when required by applicable law, regulation, court order or a valid request from an authorised public authority. We may also disclose information where reasonably necessary to protect users, prevent fraud, investigate misuse or protect our legal rights.

7.5 Business Reorganisation

If Clear100x undergoes a merger, acquisition, restructuring, transfer or sale of all or part of its operations, relevant information may be transferred as part of that transaction, subject to appropriate safeguards and applicable law.

Where a service provider processes personal information on our behalf, we require it to use the information only for authorised purposes and to provide the same or equivalent level of protection described in this Privacy Policy and required by applicable law.

8. Children’s Privacy

Some Clear100x educational Services, including programmes for school students, may be intended for learners below 18 years of age.

Where required by applicable law, we will obtain verifiable consent from a parent or lawful guardian before processing a child’s personal information.

For child learners:

  • We seek to collect only information reasonably necessary to provide the educational Service.
  • Course progress, attendance, test performance and learning activity may be recorded for educational purposes.
  • We do not knowingly use children’s personal information for targeted advertising directed at them.
  • We do not knowingly process children’s information in a manner likely to cause a detrimental effect on their well-being.
  • A parent or lawful guardian may contact us to access, correct or request deletion of a child’s information, subject to applicable legal requirements.

If we learn that a child’s personal information was collected without the consent required by law, we will take reasonable steps to delete or appropriately restrict that information.

9. Data Security

We use reasonable administrative, technical and organisational safeguards designed to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

These safeguards may include access controls, authentication measures, secure communications, backups, monitoring and restrictions on personnel or service-provider access.

No website, application, database or internet transmission can be guaranteed to be completely secure. Users should protect their passwords and devices and notify us promptly if they suspect unauthorised use of their account.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide the Services requested
  • Maintain an active account or valid course access
  • Preserve relevant learning and transaction records
  • Resolve complaints and disputes
  • Prevent fraud or misuse
  • Enforce agreements
  • Meet taxation, accounting, regulatory or other legal requirements

Retention periods may differ according to the nature of the information and the purpose for which it was collected.

When information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it. Information may remain temporarily in restricted backups until those backups are overwritten through normal retention cycles.

Certain payment, invoice, taxation, dispute or legal records may be retained even after account deletion where retention is required or permitted by law.

11. Your Rights and Choices

Subject to applicable law, you may request to:

  • Obtain information about the personal data we process
  • Access a summary of your personal information
  • Correct inaccurate or misleading information
  • Complete or update incomplete information
  • Withdraw consent where processing is based on consent
  • Request deletion of your account and associated personal information
  • Opt out of promotional communications
  • Raise a grievance concerning the handling of your information
  • Nominate another person to exercise applicable rights in the event of death or incapacity, where such a right is available under law

We may request reasonable information to verify your identity and protect your account before acting on a request.

Some requests may be restricted where processing or retention is necessary to fulfil an existing service, comply with law, protect the rights of another person, prevent fraud or establish or defend a legal claim.

12. Account and Data Deletion

Where an account-deletion facility is available inside the Clear100x application, you may initiate deletion through that facility.

Alternatively, you may request account and personal-data deletion by emailing admin@clear100x.com with the subject “Account Deletion Request.”

Please provide:

  • Your registered name
  • Registered email address
  • Registered mobile number
  • The relevant course or application
  • A brief description of your request

We may contact you to verify account ownership.

After verification, we will delete or de-identify personal information associated with the account, except information that must or may lawfully be retained. Deleting an account may permanently end access to purchased courses, learning history, results and certificates. Deleted information may not be recoverable.

We aim to respond to valid privacy or deletion requests within 30 days, although additional time may be required for complex requests or where permitted by law.

For further assistance, visit our Contact & Support page.

13. International Processing

Some service providers may process or store information on servers located outside your state or country.

Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer is permitted and that appropriate contractual, technical or organisational safeguards are applied, subject to restrictions imposed by applicable law.

14. Third-Party Links and Services

Our Services may contain links to third-party websites, applications, payment providers, app stores or social-media platforms.

Clear100x does not control the independent privacy practices of these third parties. You should review their privacy policies before providing personal information to them.

15. Changes to This Privacy Policy

We may update this Privacy Policy when our Services, technology, service providers or legal obligations change.

The revised policy will be published on this page with an updated “Last Updated” date. Where a change materially affects how personal information is used, we may provide an additional notice through the website, application, email or another appropriate channel.

16. Privacy and Grievance Contact

For privacy questions, correction requests, grievances, consent withdrawal or account-deletion requests, contact:

Privacy and Grievance Contact: Alex Andrews George
Organisation: Clear100x
Email: admin@clear100x.com
Phone: +91 9605741000
Location: Thiruvananthapuram, Kerala, India
Contact & Support: https://www.clear100x.com/contact/

Please use the subject “Privacy Request” or “Account Deletion Request,” as applicable, and include sufficient information for us to identify your account and understand the request.