Shipping and Exchange Policy

Effective Date: 1 April 2026
Last Updated: 6 August 2026

This Shipping and Exchange Policy explains how Clear100x processes, ships, delivers and replaces physical products such as books, printed study materials, stationery, merchandise and other tangible items.

Important: Physical-product orders are generally final and cannot be cancelled, returned or exchanged because of a change of mind, an accidental purchase or a customer ordering the wrong item. A replacement may be provided only for a verified damaged, defective, incomplete or incorrectly supplied item, subject to this Policy and applicable law.

1. Scope of This Policy

This Policy applies to physical products purchased directly from Clear100x through:

• The Clear100x website at https://www.clear100x.com/;
• Clear100x learning websites and subdomains;
• Authorised Clear100x order forms, payment links or sales channels; and
• Any other Clear100x page or platform that expressly links to this Policy.

This Policy does not apply to digital products, application access, online or offline courses, live or recorded classes, test series, subscriptions, downloadable files or other non-physical Services. Those purchases are governed by the Clear100x Terms and Conditions and Refund and Cancellation Policy.

If a course or bundle includes both digital access and physical materials, this Policy applies only to the shipping and replacement of the physical items. It does not create a right to cancel, transfer or obtain a refund for the course or digital component.

2. Shipping Availability

Clear100x normally ships physical products to serviceable addresses within India. Delivery may not be available to every PIN code or location.

International shipping will be available only where it is expressly offered or separately confirmed in writing before purchase. International customers may be responsible for customs duties, import taxes, clearance charges and other destination-country costs.

We may decline or cancel a physical-product order if the destination is not serviceable, the product cannot lawfully be shipped to the destination, the address cannot be verified or the order cannot reasonably be fulfilled. If we cancel an order before dispatch for one of these reasons, the amount collected for the cancelled physical item will be refunded or reversed to the original payment method.

3. Order Processing and Dispatch

In-stock products are normally processed and dispatched within 2 to 5 business days after successful payment and order verification.

Pre-orders, newly released books, customised items, institutional orders, large-volume orders or products temporarily awaiting stock may require additional processing time. Any product-specific dispatch estimate displayed or communicated at the time of purchase will apply.

Business days exclude Sundays and public holidays. Processing and dispatch may also be delayed by payment verification, address clarification, stock reconciliation, extraordinary demand or circumstances beyond our reasonable control.

Dispatch confirmation does not mean that delivery has been completed. After dispatch, the shipment is handled by the relevant postal or courier provider.

4. Estimated Delivery Time

After dispatch, delivery within India normally takes approximately 3 to 10 business days. Delivery to remote, rural or limited-service locations may take up to 15 business days or longer in exceptional circumstances.

All delivery periods are reasonable estimates, not guaranteed delivery dates. Actual delivery may be affected by the courier network, weather, public holidays, strikes, natural disasters, transport disruption, government restrictions, incorrect address information or other circumstances beyond our reasonable control.

If you require a book or study material before a class, examination or other important date, please order sufficiently early. A delivery estimate does not amount to a guarantee that the product will arrive before a particular personal deadline.

5. Shipping Charges

Applicable shipping, handling and taxes will be displayed or communicated before payment. Free shipping applies only where it is expressly stated for the relevant product, order value, offer or destination.

Original shipping or handling charges are not ordinarily refundable. This does not apply where a refund of such charges is required because of verified non-delivery, an incorrectly supplied or defective product, Clear100x cancellation or applicable law.

6. Tracking and Delivery Updates

Where tracking is available, the tracking number or link may be sent through email, SMS, WhatsApp, the order page or another appropriate channel after dispatch.

Tracking information may take time to update after a shipment is handed to the carrier. A temporary absence of tracking movement does not by itself mean that the shipment is lost.

You are responsible for monitoring available delivery updates and responding to reasonable calls or messages from the courier or Clear100x concerning the shipment.

7. Delivery Address and Recipient Responsibility

You must provide a complete and accurate delivery address, PIN code, recipient name, mobile number and any landmark reasonably necessary for delivery.

An address or recipient-detail change can be considered only if requested before dispatch. Once the order has been packed, labelled or handed to the carrier, we may be unable to modify or redirect it.

You or an authorised person should be available to receive the package. Delivery to the address, reception desk, security desk, mailroom or person reasonably presented as authorised to receive the package may be treated as delivery to you.

If a shipment is returned because of an incorrect or incomplete address, an unreachable recipient, repeated failed delivery attempts, refusal to accept the shipment or failure to collect it, Clear100x may require payment of the actual re-shipping and handling cost before dispatching it again.

Failure or refusal to accept a correctly supplied order does not create a right to cancel the order or receive a refund. Any remedy that cannot lawfully be excluded remains unaffected.

8. Inspecting the Package

Please inspect the outer package and its contents promptly after delivery. Check the product title, edition, quantity and physical condition against the order or invoice.

If the outer package appears severely damaged, opened or tampered with, record the condition through photographs or video before opening it, where reasonably possible. If the carrier permits, note the visible damage when accepting delivery.

Do not discard the product, invoice, shipping label, original packaging or protective material until a reported shipping or exchange issue has been resolved.

9. Eligible Replacement or Exchange Cases

For this Policy, an “exchange” means replacement of an affected item with the same product or the correct product. It does not mean exchanging it for a different title, course, product, edition or item chosen by the customer.

A replacement or corrective shipment may be considered where Clear100x verifies that:

• A product different from the product stated in the confirmed order was delivered;
• The wrong edition or quantity was supplied;
• An item included in the confirmed order was missing from the package;
• The product suffered material physical damage in transit, such as significant tearing, water damage, crushing or soiling that materially affects normal use;
• A book or printed material has a material manufacturing or printing defect, such as missing, repeated, unreadable or incorrectly bound pages; or
• The product otherwise materially differs from the description or characteristics expressly stated at the time of purchase.

If only one item in a multi-item order is affected, the remedy will ordinarily be limited to that item.

10. Cases Not Eligible for Exchange

Except where applicable law requires otherwise, an exchange, return, refund, credit or replacement will not be provided merely because:

• You changed your mind after placing the order;
• You accidentally ordered the product or selected the wrong title, edition, language, quantity or delivery address;
• You no longer need the product or later find another product, seller, price or offer more suitable;
• You did not read the product description before purchase;
• You dislike the content, writing style, design, paper, layout or presentation where the product materially corresponds to its description;
• The product has minor colour, cover, packaging or print variations that do not materially affect its identity or normal use;
• The package or book has minor edge wear, compression or cosmetic marks ordinarily associated with shipping and the item remains reasonably usable;
• A typographical, factual or academic error capable of correction through an errata or update is found and the product is not otherwise materially defective;
• The item has been used, written in, marked, highlighted, altered, damaged after delivery or returned without its supplied components;
• The delivery was accepted at the address and the product was subsequently lost, stolen or damaged;
• A personal deadline, class or examination date was missed, unless a non-waivable legal remedy applies;
• A free promotional item or complimentary material is unavailable or has a minor defect; or
• The request concerns a digital product, course, application access or another non-physical Service.

11. Time Limit for Reporting an Issue

To help us verify courier and packing issues promptly, you should report a damaged, defective, incorrect, incomplete or missing shipment within 48 hours of recorded delivery.

If carrier tracking states that the package was delivered but you did not receive it, contact us within 48 hours of the recorded delivery status so that we can raise an investigation with the carrier.

A claim made after this period may be more difficult to verify and may be declined where the delay has materially prejudiced verification. This reporting period does not exclude any right or remedy that cannot lawfully be limited.

12. How to Request a Replacement or Report a Shipping Issue

Email admin@clear100x.com with the subject “Shipping or Exchange Request” and include:

• Your full name;
• Your order number and invoice or payment reference;
• Your registered email address and mobile number;
• The product name and quantity affected;
• A clear description of the problem;
• Clear photographs of the product, defect, outer packaging and shipping label; and
• An unboxing video, if one is available.

An unboxing video can assist verification but is not the only form of acceptable evidence. We may request reasonable additional photographs, information or cooperation needed to verify the order and claim.

Submitting a request does not itself mean that an exchange, replacement or other remedy has been approved.

13. Review and Approval of Claims

Clear100x may review the order records, packing details, photographs, shipping information and carrier records before deciding the claim. We may also ask you to make the item available for pickup or inspection.

If the claim is approved, Clear100x will normally choose an appropriate remedy from the following:

• Send the missing item or quantity;
• Replace the affected item with the same product;
• Replace an incorrectly supplied item with the product actually ordered;
• Provide a corrected copy or substantially equivalent replacement where appropriate; or
• Provide another remedy required by applicable law.

A verified replacement arising from a Clear100x packing error, product defect or transit damage will ordinarily be sent without an additional product or standard shipping charge.

Replacement dispatch is subject to stock availability and may occur after the affected product is returned, collected or otherwise verified. We will communicate the approved process and expected next step.

14. Returning an Approved Item

Do not send a product to Clear100x unless you have first received written return or replacement instructions. The approved return address and method, if a return is required, will be provided after the claim is reviewed.

Where reasonably possible, the product should be returned with its original invoice, packaging, accessories, bundled items and other supplied components. You must take reasonable care of the product while the claim is being reviewed.

For a verified eligible claim, Clear100x may arrange pickup or provide return-shipping instructions. If pickup is unavailable and we authorise self-shipping in writing, any reimbursement of reasonable return-shipping cost must be agreed in advance and supported by a valid receipt.

Clear100x is not responsible for an unsolicited or unauthorised return sent to an undisclosed, incorrect or unapproved address.

15. Replacement Availability and Limited Refund Exception

The normal remedy under this Policy is correction or replacement, not a cash refund, store credit or exchange for a different product.

If an eligible claim is verified but the affected product cannot be replaced within a reasonable time, Clear100x may provide a substantially equivalent remedy accepted by the customer, refund the amount attributable to the affected physical item or provide another remedy required by applicable law.

Any such refund is a limited exception for verified non-delivery, defect, incorrect supply, Clear100x cancellation or a mandatory legal remedy. It does not create a general right to cancel, return or obtain a refund for a correctly supplied product.

If a refund is approved, it will normally be returned to the original payment method. Bank, card, payment-gateway and other processing times are outside our direct control.

16. Delayed, Lost or Undelivered Shipments

If a shipment has not arrived within the estimated delivery period, contact us with the order and tracking details. We may ask the carrier to trace the shipment and will allow a reasonable investigation period.

A temporary delay or tracking interruption does not automatically create a right to cancel or obtain a refund. Where a shipment is verified as lost or undelivered, Clear100x will normally re-ship the order or provide another appropriate remedy under this Policy, the Refund and Cancellation Policy and applicable law.

Nothing in this Policy excludes a remedy that applicable law requires for delivery materially later than a delivery schedule expressly stated at the time of purchase.

17. Order Cancellation or Modification

Physical-product orders may enter processing immediately after payment. Orders cannot ordinarily be cancelled, modified or combined after payment, and they cannot be cancelled after packing or dispatch.

You may contact us promptly if an address correction or other change is necessary, but we cannot guarantee that the request can be completed. Acceptance of a modification or cancellation request is discretionary unless applicable law requires otherwise.

18. Bulk, Institutional and Special Orders

Bulk, institutional, customised, wholesale, reseller and special orders may be subject to separate written terms concerning dispatch, freight, inspection, shortage reporting, replacement and payment. Those specific written terms will govern the relevant order to the extent they differ from this Policy, subject to applicable law.

19. Relationship with Other Clear100x Policies

This Policy forms part of the Clear100x Terms and Conditions and should be read together with:

• The Refund and Cancellation Policy;
• The Privacy Policy; and
• Any product-specific or order-specific terms displayed or communicated before purchase.

If there is an inconsistency, any specific written terms disclosed for the physical product will apply to that product, followed by this Policy and then the general Terms and Conditions, subject in every case to applicable law.

20. Consumer Rights

Nothing in this Policy excludes, restricts or waives any consumer guarantee, statutory remedy or other right that cannot lawfully be excluded, restricted or waived. If a provision of this Policy is found invalid or unenforceable, it will be limited only to the extent necessary, and the remaining provisions will continue to apply.

21. Changes to This Policy

We may update this Policy to reflect changes in products, shipping partners, service areas, operational practices or applicable law. The revised Policy will be published on this page with an updated “Last Updated” date.

Material changes will ordinarily apply prospectively. The policy and specific terms disclosed at the time of an order will continue to govern that order to the extent appropriate, unless a change is required by law.

22. Contact and Grievance Redressal

For shipping, delivery, exchange or physical-product complaints, contact:

Grievance Contact: Alex Andrews George
Organisation: Clear100x
Email: admin@clear100x.com
Phone: +91 9605741000
Location: Thiruvananthapuram, Kerala, India
Website: https://www.clear100x.com/
Contact & Support: https://www.clear100x.com/contact/

Please include the order, product, delivery and issue details necessary for us to understand and review your complaint.

We aim to acknowledge consumer complaints within 48 hours and to resolve them within one month of receipt, subject to the nature and complexity of the matter and applicable law.