Refund Policy

Effective Date: 1 April 2026
Last Updated: 6 August 2026

This Refund and Cancellation Policy explains the rules governing refunds, cancellations, transfers and payment-related remedies for Clear100x courses, test series, classes, educational content and related online or offline services.

Important: Clear100x follows a strict no-voluntary-refund policy. Except for the limited circumstances expressly stated below or where a refund or other remedy is required by applicable law, all payments are final, non-cancellable, non-transferable, non-adjustable and non-refundable.

1. Scope of This Policy

This Policy applies to purchases of Clear100x Services made through:

The Clear100x website at https://www.clear100x.com/;
Clear100x learning websites and subdomains, including learn.clear100x.com;
Clear100x mobile applications for iOS and Android;
Authorised payment links, payment gateways, enrolment forms or sales channels;
Clear100x online or offline centres; and
Any other Clear100x page, platform, product or service that links to this Policy.

This Policy forms part of the Clear100x Terms and Conditions. It should be read together with those Terms, our Privacy Policy and any specific written terms displayed for a particular purchase. If there is an inconsistency, the Terms and Conditions and any specific terms disclosed for the purchase will govern, subject to applicable law.

2. All Sales Are Final

Except for the limited circumstances stated in Section 5, fees paid to Clear100x are non-refundable, non-cancellable, non-transferable and cannot be converted into credit for another person, course, batch, product, service or period.

The no-refund policy applies once payment has been successfully made or enrolment or access has been created, whichever occurs first. It applies whether or not the learner later accesses, starts, attends, downloads, views or completes the purchased Service.

Where a purchase is billed by Apple App Store, Google Play or another authorised third-party platform, refund requests and decisions may also be governed and processed by that platform under its rules and applicable law.

3. Review Before You Purchase

Before making payment, you are responsible for reviewing the available information about the relevant Service, including:

Course, test series or product name;
Syllabus, coverage and content format;
Live, recorded, online or offline mode of delivery;
Language or medium of instruction;
Eligibility, target examination or learner group;
Access period or validity;
Device, application and internet requirements;
Class or test schedule, where applicable;
Fee, taxes, instalment terms and payment schedule; and
Any course-specific conditions displayed on the offer, order or enrolment page.

If you need clarification before paying, contact us through our Contact & Support page. Completing payment confirms that you have reviewed the available information and selected the Service deliberately.

4. Circumstances That Do Not Qualify for a Refund

A refund, cancellation, transfer, credit, extension or fee adjustment will not be provided merely because:

You change your mind after purchase;
You purchase the wrong course, batch, attempt, language, validity period or product;
The purchase was made accidentally or without first reviewing the course details;
You do not access, start, attend, download, view or complete the course;
You miss live classes, tests, mentoring sessions or other scheduled activities;
Your personal, academic, professional, health, travel, device, internet or scheduling circumstances change;
You are unable to prepare for, apply for, appear in or qualify for an examination;
You are dissatisfied with the teaching style, presentation, pace, difficulty level, language, content format or other subjective expectations, where the Service materially corresponds to its description;
You later find another course, provider, price, discount or offer more suitable;
You fail to use the Service before its stated validity period expires;
You request account deletion, uninstall an application or voluntarily stop using the Services;
You relocate, change institutions or experience a change in employment or family circumstances;
An examination is postponed, rescheduled, cancelled or its syllabus, pattern, eligibility rules or vacancies change;
A faculty member, timetable, venue, technology provider or mode of delivery is reasonably changed while a substantially equivalent educational service continues to be provided;
A temporary or reasonably remediable technical interruption occurs;
A test question, answer key, mark, rank, result, lesson or educational resource is corrected or updated; or
Your access is suspended or terminated because of account sharing, payment reversal, misconduct, infringement or another material breach of the Terms and Conditions.

5. Limited Exceptions to the No-Refund Policy

Nothing in this Policy excludes a refund, reversal or other remedy that cannot lawfully be excluded. A refund or reversal may be considered only in the following circumstances:

Mandatory legal requirement: A refund or other remedy is required under applicable law, a binding order or a direction of a competent authority.
Duplicate payment: The same customer is charged more than once for the same order because of a verified technical or payment-processing error.
Payment without delivery: Payment is successfully received, but Clear100x does not provide the purchased access or Service within a reasonable time after being notified and given a reasonable opportunity to resolve the issue.
Clear100x cancellation: Clear100x permanently cancels a paid Service before providing it and does not offer a reasonably equivalent replacement, rescheduling, access extension or other lawful remedy.
App-store or payment-provider decision: Apple, Google or another authorised billing provider approves or requires a refund under its rules or applicable law.

Where only part of a Service was not provided, any legally required remedy may be proportionate to the affected part. A temporary outage, reasonable rescheduling, faculty substitution, content update or provision of substantially equivalent access does not by itself create a refund right.

6. Access or Service-Delivery Issues

If you experience a payment, login, course-access or technical issue, you must notify us promptly and provide a reasonable opportunity to investigate and resolve it.

Depending on the circumstances, an appropriate resolution may include restored access, technical assistance, corrected enrolment, rescheduling, replacement content, a validity extension or another substantially equivalent remedy. A refund will not ordinarily be available where the issue is temporary or can be reasonably resolved in this manner.

You are responsible for maintaining a compatible device, supported software, a reliable internet connection and sufficient data access. Problems caused solely by a user’s device, internet connection, unsupported software, incorrect credentials or failure to follow reasonable troubleshooting instructions do not create a refund right.

7. Apple App Store and Google Play Purchases

If Apple or Google billed the purchase directly, the relevant platform may control the refund process and final decision:

For an Apple-billed purchase, use Apple’s Report a Problem service.
For a Google Play-billed purchase, use the refund facility available through Google Play or your Google Play order history.

Clear100x cannot guarantee, accelerate, reverse or override a decision made by Apple, Google or another authorised platform. Nothing in this Policy limits any refund or consumer right that the platform or applicable law requires.

If the purchase was not billed by an app store, contact Clear100x directly using the procedure below.

8. How to Report an Eligible Payment Issue

To report a duplicate payment, verified non-delivery or another issue falling within Section 5, email admin@clear100x.com with the subject “Refund or Payment Issue.”

Please include:

Your full name;
Your registered mobile number and email address;
The course, test series, product or Service purchased;
The payment date and amount;
The order ID, transaction reference or app-store receipt;
A clear description of the issue; and
Relevant screenshots, receipts or supporting records.

We may request reasonable additional information to verify the payment, account ownership and circumstances of the request. Submitting a request does not itself mean that a refund is approved.

We aim to acknowledge consumer complaints within 48 hours and to resolve them within one month of receipt, subject to the nature and complexity of the matter and applicable law.

9. Processing an Approved Refund

If a refund is approved:

It will normally be sent to the original payment method;
A duplicate-payment refund will ordinarily be limited to the verified duplicate charge;
A legally required remedy for partial non-delivery may be proportionate to the affected part of the Service;
Access connected with the refunded purchase may be withdrawn or terminated; and
Bank, card issuer, payment-gateway and app-store processing times will apply and are outside our direct control.

We will not ordinarily issue a refund to a different person, bank account, card, wallet or payment method unless the original provider requires or permits an alternative process.

10. No Transfer, Credit or Adjustment

Unless Clear100x expressly agrees otherwise in writing, a completed purchase cannot be:

Transferred to another learner or account;
Moved to another course, batch, product or validity period;
Converted into wallet balance, store credit or a future-purchase credit;
Paused, frozen or extended because of non-use; or
Adjusted against a later discount, offer or price reduction.

Any extension, batch change, course change or other accommodation voluntarily offered by Clear100x is discretionary, case-specific and does not create an entitlement or precedent for another user or purchase.

11. Account Suspension, Termination and Deletion

Stopping use of the Services, uninstalling an application or requesting account deletion does not cancel a completed purchase or create a refund right.

Where access is suspended or terminated because of account sharing, non-payment, payment reversal, fraud, misconduct, infringement, a security risk or another material breach of the Terms and Conditions, the user will not be entitled to a refund, except where applicable law requires otherwise.

12. Consumer Rights

Nothing in this Policy excludes, restricts or waives any consumer guarantee, statutory remedy or other right that cannot lawfully be excluded, restricted or waived. If any provision of this Policy is found to be invalid or unenforceable, it will be limited only to the extent necessary, and the remaining provisions will continue to apply.

13. Changes to This Policy

We may update this Policy to reflect changes in our Services, payment methods, technology, app-store requirements, business operations or applicable law. The revised Policy will be published on this page with an updated “Last Updated” date.

Material changes will ordinarily apply prospectively. The policy and specific purchase terms disclosed and accepted at the time of a transaction will continue to govern that transaction to the extent appropriate, unless a change is required by law.

14. Contact and Grievance Redressal

For refund-policy questions, payment issues or complaints, contact:

Grievance Contact: Alex Andrews George
Organisation: Clear100x
Email: admin@clear100x.com
Phone: +91 9605741000
Location: Thiruvananthapuram, Kerala, India
Website: https://www.clear100x.com/
Contact & Support: https://www.clear100x.com/contact/

Please include the account, course, transaction and issue details necessary for us to understand and review your request.